Returns & Exchanges

Liz Davenport has entered a collaborative partnership with Creswick Woollen Mills – a Melbourne-based business with a chain of stores specialising in knitwear for women and men.

When you shop online at lizdavenport.com.au your purchase will be completed through the Creswick website. Online purchases are therefore subject to Creswick’s return and exchange policy. 

If for some reason you are unsatisfied with your purchase directly from the Creswick Woollen Mills website they will happily exchange or refund the purchase price of the item in accordance to their returns and exchanges policy below.

Returns

  • You must notify Creswick Woollen Mills in writing at info@creswickwool.com.au within 7 days of delivery to notify of request for return/exchange of product. Please include all relevant information including order number and reason for request.
  • Please provide printed information about your order and reason for return with returned item.
  • Items must be returned in its original packaging, unused and unwashed with all tags attached and copy of receipt.
  • Creswick must receive the item within 21 days of purchase date to be eligible for a refund or exchange of item for a different colour/size if preferred. International orders must be sent back within 30 days.
  • Where a refund is requested and approved, please allow UP TO 10 working days for the refund to be processed.
  • Your original method of payment will be credited with the price of the returned merchandise. If the item is faulty we will also refund the freight cost.
  • The goods are your responsibility until they reach Creswick Woollen Mills . We recommend seding them back via registered post.

Send goods to:

Attn: Web Returns
Creswick Woollen Mills,
6 Roche St
Hawthorn VIC 3122
Australia

Exchanges

  • Please note we can only exchange items for a different size or style, based on stock availability. If you wish to exchange your item for an alternative size or colour, we suggest that you contact us as info@creswickwool.com.au as soon as possible.
  • Should you receive confirmation to exchange the item, please enclose with your goods a postage paid, self addressed bag. Please note: all postage costs will be covered by the customer.
  • If the same item is no longer available, a refund will be provided crediting your original method of payment in accordance to the return policy above.
  • Alternatively, if you are in Victoria, you may take the product to your nearest store with your original receipt for an exchange. Please note that web prices and promotions may differ to that of in store prices. Your exchange will be based on the value of the item on receipt presented in store. Refunds for web purchases cannot be redeemed in store. Please refer to refund policy above.