Returns & Exchanges

What is lizdavenport.com.au’s Return and Exchange Policy?

Customer satisfaction is important to us. If you are unhappy with your merchandise that you received for any reason, simply return it to us and we will happily exchange or refund under the following conditions:

Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days of dispatch for customers of all other countries.

  • Merchandise must be in a saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • The original invoice as proof of purchase is provided.

Returns will only be accepted within the 14 day period for Australian and New Zealand customers and 21 days for customers of other countries. Merchandise can be returned by mail to Head Office. Merchandise bought in store cannot be returned to Liz Davenport online. Sale merchandise can be exchanged but not refunded. Liz Davenport reserves the right to refuse the return of any merchandise that does not meet return requirements.

Please remember that the returns policy below is only applicable to purchases made at www.lizdavenport.com.au

What do I do next?

In order to complete your return or exchange please follow the simple steps listed below:
  • Contact us via email support@lizdavenport.com.au or phone +61 (0)8 9386 5399 to notify us if you require an exchange or refund and the reason for your return.
  • Exchange requests must state the size and colour you wish to exchange for.
  • Pack all merchandise with a note of the size and colour required, plus your original invoice into the appropriate sized satchel/parcel. Please ensure that all merchandise is secure in satchel as we will not be able to accept damaged merchandise.

Return Address

Liz Davenport Returns
PO Box 195
Claremont WA 6010
Australia

You are solely responsible for the return of merchandise. Therefore we highly recommend that an insured traceable method is used to ensure safe and recorded delivery. Liz Davenport will not be held accountable for any missing or late incoming deliveries.

Once we receive the parcel, merchandise will be inspected. Once approved, your exchange will be processed or your refund will be placed back to the credit card the purchase was made on or via an internet banking transfer. If you are being issued a refund please allow approximately 5 – 7 working days for the bank crediting your account.

Please state the colour and size you wish to exchange your item/s for, in order to help us fulfil your order. Liz Davenport cannot guarantee the availability of merchandise for exchange.

Customer is responsible for any return post cost.

Return shipping charges are not refundable.

For further information please contact us at support@lizdavenport.com.au

Faulty Returns

If you have received faulty merchandise please follow the steps listed above for a normal refund. You will be required to provide us with a description of the fault when you make contact via email support@lizdavenport.com.au or phone +61 (0)406 531 850.

Once we have received the faulty merchandise, it will be inspected by the production team to determine and/or confirm the issue. Once a decision is made, we as the manufacture will then issue an exchange, refund or repair the merchandise. Please allow approximately 2 weeks for the processing of faulty returns once received. You will be contacted via email informing you of the details and once the issue has been rectified, the item will then be posted back to you the same day.

For further information please contact us at support@lizdavenport.com.au